Help Center


What are the benefits of creating an account?

Creating an Online account allows you to:

Shipping / Packaging / Fulfillment

Do you offer shipping with tracking?

If I choose a faster shipping rate, will you fulfill my order faster too?

Do we ship internationally?

How long does fulfillment take?

What if the order is lost in the mail?

Care instructions

How to take care of my items ?

The price of shipping?

Express shipping?

How much does shipping cost ?

What is the price of Internationally shipping ?

Introducing a new way to pay over time

What are benefits of paying in installments ?

Can I Pay Later

Are there late fees?

What is the option to pay in installments on Shop Pay?

Are there late fees?

What if I make a return on a purchase made through Installments with Shop Pay?

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

Environmental impact of your delivery for free.

How to help Shop's tree planting initiative: